Shipping policy
Shipping Policy
Thank you for visiting and shopping at our Store! We strive to ensure that your orders are delivered to you as quickly and efficiently as possible. Below, you'll find all the details about our shipping process.
1. Shipping Locations
We currently ship to the United States. If your country is not listed, please contact us.
2. Processing Time
All orders are processed within 1–7 business days after payment is confirmed. Please note that processing times may vary during holidays or promotional periods.
3. Shipping Options and Delivery Times
We offer the following shipping options:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location and shipping carrier.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping option you select, your delivery address, and the total weight of your order. The exact shipping charges will be displayed before you complete your purchase.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number(s). Tracking information may take up to 24–48 hours to become active in the carrier's system. You can track your order using the link provided in the email.
6. Shipment Confirmation
You will receive a Shipment Confirmation email once your order has shipped. If you do not receive tracking information within a reasonable time after your order confirmation, please contact us.
7. Customs, Duties, and Taxes
Our Store is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
8. Damages
Our Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9. Missing or Lost Packages
If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier first. If the issue cannot be resolved, please contact us and we will do our best to assist you.
10. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately — we can only update the address before the order has been processed or shipped.
11. Contact Us
If you have any questions about our Shipping Policy, please contact us.